About Product
What's the avaliable materials?
We offer fiberglass, Carbon, 3K, 6K, 12K, 18K and Kevlar.
Do you accept OEM or ODM business?
Yes, both are welcome. We produce according to your customer requirments, including logo, design and frame etc.
Can I Custom Grip, Wrist Strap and Cap with my logo?
Yes, we have long-term partnerships with professional accessory factories, ensuring that we can meet any of your requests.
Is there a refund policy for tooling?
Yes. You can get more information to connect with us.
What's the Surface Treatment for Pickleball Paddle?
There are 2 ways. UV print and decal. UV print by machine with high product efficiency, lower cost. Decal made by hand, the color is permanent, and better playing feel.
What's the standard package?
Pickleball paddle: 30-40pcs per carton.
Custom package is also acceptable.
Can I request samples before placing a bulk order?
Sure, you can have a racket without design for testing at the first step. Both sample and freight cost need to be charged.
What fees do I need to pay for customized samples?
You need to pay decal film charge and sampling fee.
About order
What is the monthly production capacity of your factory？
About 50,000 pcs per month.
What is the return policy for faulty or damaged products?
We’ll replenish it together with next order.
What's the lead time of sampling and bulk production?
7-14 days for sampling.
For bulk production according to quantity, normally 30-40 days.
How can I get assistance with choosing the right racket for my needs?
We have a professional technical team to offer you the latest market trend and specification for your brand.
What are the shipping options and costs for international orders?
Both by ship or by air are ok. Costs are paid by buyer.
What's the MOQ?
The minimum order quantity (MOQ) is 50 pieces.
Can I track my order's progress once it's placed?
Yes, we’ll send you order follow up sheet once a week about your order progress.
Can I order rackets for personal use?
Sorry, you can’t. Our products only for brand manufacturers or wholesalers
What's the payment term?
We accept T/T, L/C.
About Quality Control
How does your factory do in terms of quality control?
Before bulk production. It must be past a series of internal test. 100% inspection rate in main process when bulk production.
Can I receive a sample for quality assessment before placing an order?
Sure
Can I have adjustment based on finished samples?
Yes, You can adjust some details such as color, design before bulk production.
Can I request quality control documentation for my order?
If you do custom rackets, we will do a series of tests during sampling. And provide a passed test report before bulk production.
What quality standards do you follow in the production process?
ISO9001 and ISO14001
Can My Pickleball Paddles Pass the USAPA standard?
Yes, our products are strictly according to USAPA standard. We’ll assist you pass the test.
Can't find what you're looking for?
Send us an email to tell us your problem and someone from our Customer Service team will get back to you as soon as possible.
Please email us at support@orbiapickleball.com